Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with Jonathan Daniels, Director at CX Centric, CX Brussels and CX Dubai. Daniels shared, ” We began to deliver using Agile methodologies, which was a big step forward.But for various reasons, we kept coming to work with the aim of impressing our colleagues, our managers and ourselves.We lost our focus on the customer. For this reason, I dedicate my time to co-creating, training and coaching organizations and leaders, giving practical tips on becoming customer-centric.I want to share my learning journey with you so you, too, can leverage Customer Experience for your organization.” The Customer Experience…
Author: Jonathan Shroyer
Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with Nate Brown, Senior Director of Customer Experience at Arise Gaming. Nate loves all things customers. He’s well-versed in a variety of CX disciplines, including journey mapping, survey process and analysis, the voice of customer programs, employee engagement, and many more. His sweet spot is helping employees understand the customer journey and how they play a role in improving it. To learn more about Nate Brown, please visit: https://www.cxaccelerator.com/ To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Host Jonathan Shroyer interviewed Keith Pape, CEO at Yellow Pike Media and Yellow Pike Games, in this episode of the Future of Service podcast. Keith is an entrepreneur and senior marketing executive with significant Digital leadership experience. He has a proven track record of delivering impressive revenue, profit, and award-winning creative campaigns. Keith is a noted public speaker and thought leader on all things Digital. His specialties are Improving business results, processes, and creative standards in marketing-driven organizations. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with Brian Blackader, Expert Associate Partner at McKinsey and Company. Brian serves leaders in the BPO industry to transform and improve their performance and investors in the space. As a core expert in our Digital Customer Operations Service Line, he advises industrial companies functionally on their customer operations. He leads the BPO service line and often works at the intersection of private equity and service operations. Prior to joining McKinsey, he spent nearly a decade and a half in the BPO industry, where he served as CEO as well as in a variety of other…
Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with Misa Chien, Co-Founder and CEO at Auto Pilot Reviews. Misa helps Customer Service Leaders manage and motivate their agents remotely through real-time customer feedback. Their post-call survey provides loving customer service stories to the entire organization, giving everyone purpose and recognition like no tomorrow. She’s a partner with customer-centric, culture-obsessive companies. Autopilot inspires your support reps to amaze customers, which yields an immediate, dramatic, lasting increase in NPS and improvement in QA and FCR. Autopilot shows reps proof their work matters. When you partner with Autopilot, you get the instantly gratifying,…
Subscribe: iTunes / Spotify The Future of Service covers any topic from experience design, product design, sales, customer experience, and customer service. So, in essence, it’s broad and intended to bring in all different viewpoints from across the industry and globe. This episode’s guest is Mary Drumond, Chief Marketing Officer at Worthix and host of the Voices of CX Podcast. She has a passion for consumer behavior and extensive experience in Marketing Research, specifically Customer Experience (CX) and Customer Experience Management (CEM). She has been featured as a CX thought leader and influencer by various publications, has authored multiple pieces…
Subscribe: iTunes / Spotify Host Jonathan Shroyer Welcomes us to the Future of Service podcast. In this episode, Jonathan shares his background and what the show is all about. He also shares what to expect in terms of the guests and topics he will bring to the show. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/