Bots, Droids, and Human Centered Design

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Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys, and Compass Group. 

In 2017 she founded her own CX design agency based in London and travelled the world as a global consultant and keynote speaker with clients in retail, education, non-profit and social housing. 

During the pandemic she lost everything and turned her hand to digital content creation as the host of the Inspiring Women in CX podcast, before making the leap into her first tech-startup, by founding the world’s first online membership community for Women in Customer Experience in 2020.

She’s now the CEO of this rapidly expanding global start-up, uniting women from more than 50 countries to support one another on the path to CX Mastery.

Now the world has re-opened, Clare loves to travel and although she doesn’t have time for consulting these days, is still open to work as a CX keynote speaker, panelist and event host. 

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