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Human error investigation interviews focus on understanding the underlying factors contributing to mistakes or failures made by individuals within various contexts, such as workplaces or critical operations. These interviews aim to uncover not only the immediate actions leading to the error but also the broader systemic issues, including environmental factors, organizational culture, training deficiencies, and psychological aspects, which may have influenced the occurrence. Through open-ended questioning, active listening, and non-judgmental approach, investigators seek to gather comprehensive information to prevent similar errors in the future, enhance safety protocols, improve training programs, and foster a culture of learning from mistakes rather than assigning blame.
To learn more, visit:
https://humanerrorsolutions.com/
Listen to more episodes on Mission Matters:
https://missionmatters.com/author/ginette-collazo/
