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The Future of Service covers any topic from experience design, product design, sales, customer experience, and customer service. So, in essence, it’s broad and intended to bring in all different viewpoints from across the industry and globe.
This episode’s guest is Mary Drumond, Chief Marketing Officer at Worthix and host of the Voices of CX Podcast. She has a passion for consumer behavior and extensive experience in Marketing Research, specifically Customer Experience (CX) and Customer Experience Management (CEM). She has been featured as a CX thought leader and influencer by various publications, has authored multiple pieces on the state of Customer Experience and is considered one of the rising voices on the subject. Mary currently serves as a board member at the University of Georgia Master’s in Market Research, is a marketing mentor at AMA, and is a member of CHIEF.
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