Host Jonathan Shroyer talks with Jonathan Daniels, Director at CX Centric, CX Brussels and CX Dubai.
Daniels shared, ” We began to deliver using Agile methodologies, which was a big step forward.But for various reasons, we kept coming to work with the aim of impressing our colleagues, our managers and ourselves.We lost our focus on the customer.
For this reason, I dedicate my time to co-creating, training and coaching organizations and leaders, giving practical tips on becoming customer-centric.I want to share my learning journey with you so you, too, can leverage Customer Experience for your organization.”
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