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Delighting Customers through Hyper-Personalized Gifting Concierge using Chatbot with a Brain

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1-800-Flowers is a company that has always embraced technology to grow, to transform and reinvent their business for over 45 years. In the 70’s they started with one flower shop and today they are a one-stop shop for a wide variety of gifting needs. 

In 2022, they are reinventing their business again by redefining conversational commerce using Aigo.ai – Chatbot with a Brain technology. 

They are now providing a Hyper-Personalized Gifting Concierge to delight millions of their customers by creating engaging experiences. 

Hear it from their Chief Technology Officer (CTO) Abi Sachdeva on why & how they are creating experiences and engagement with customers by embracing Chatbot with a Brain. 

Watch Full Interview:

Story Notes:

  • Building Up your Innovator’s Mindset
  • What Drives you the Most
  • Why did they select Aigo out of 3000 companies?
  • What benefits are they realizing using Aigo?
  • What is the future vision for Aigo?
  • Hyper-Personalized Gifting Concierge
  • Lesson Learned on Conversational Commerce

Visit https://aigo.ai/ to learn more