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In this episode, Dr. Ginette Collazo takes a deep dive into a recent incident where she missed a crucial meeting—an error that could have affected a significant contract for her organization. Join us as we walk through the full investigation, exploring the emotional reactions, communication breakdowns, and the series of decisions that led to the mistake. Using real-world human error analysis tools, Dr. Collazo unpacks the root causes, discusses the impact on business operations, and highlights the corrective and preventive actions taken to avoid future issues. Tune in for an honest, insightful look at the complexities of human error and how even the experts aren’t immune to mistakes.
To learn more, visit:
https://humanerrorsolutions.com/
Listen to more episodes on Mission Matters:
https://missionmatters.com/author/ginette-collazo/
