Subscribe: iTunes / Spotify Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys, and Compass Group. In 2017 she founded her own CX design agency based in London and travelled the world as a global consultant and keynote speaker with clients in retail, education, non-profit and social housing. During the pandemic she lost everything and turned her hand to digital content creation as…
Author: Jonathan Shroyer
Subscribe: iTunes / Spotify Host Jonathan Shroyer Talks with Jeff Poffenbarger. Jeff is an experienced video game development professional with strong leadership, analytic, and communication skills. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Linh Ho is a growth marketing and sales executive with strong background in technology. She has a proven track record in hiring and retaining high performing teams, designing GTM strategies, accelerating sales and marketing pipeline. She is an advisor to multiple tech startups, and a board member of non-profit organizations. She is continuing her executive education at MIT, and she graduated from the University of Ottawa. Disciplines: Business and Marketing Strategy | Product and Solution Marketing | Digital Demand | Corporate Marketing & Communications | Customer Programs | MarTech & Revenue Operations | Advanced Analytics To learn more, please…
Subscribe: iTunes / Spotify Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA. About Karen L. Clarkson: 𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, I have developed an unsurpassed reputation for delivering growth and exceptional experience to both customers and internal stakeholders. My career has been marked by breaking down silos to strengthen collaboration across Marketing, Sales and Ideation. In fact, the key to my success has been to weave the importance of a strong customer focus into the fabric of every business area within the organization. 𝗜 𝗮𝗺 𝗸𝗻𝗼𝘄𝗻 𝗳𝗼𝗿…
Subscribe: iTunes / Spotify This episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. A simple statement, really, and a logical one considering your marketing and sales organizations (be they direct, channel or partners) have just promised them the best, be its simplicity, efficiency, productivity, creativity, security, privacy, connectivity, etc. Think of it, out of all the solutions; they chose yours; free or premium, perpetual or subscription, economy or luxury, stand-alone or suite, they chose yours… this time. What is it that is going to influence them to keep choosing your solutions in the future? A lot has to…
Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive experience in the automotive and contact center environment. Strategic vision and analytical skills proven to drive results while creating trust and passionate team members in a culture of accountability. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with Sarah McDonald, Business Leader, Author and Executive Coach. Sarah is a proven operational leader with the passion and ability to think strategically, execute tactically, and inspire teams to achieve aggressive goals. Culture and customers are central to all I do and believe in. Concentrations: Leadership coaching, Operations, Strategy, Culture transformation, Strategic relationship management, Customer evangelism, Customer communication, Community, Trust & Safety To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Host Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0. Previously, James led a creative service agency called Auras Studios, helping musicians create augmented reality experiences across the web. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Host Jonathan Shroyer Talks with Jon Nordmark, Co-Founder and CEO of Iterate.ai. Jon is: An E&Y Entrepreneur of the Year at Rocky Mountain Region A Co-founder, 10-yr CEO eBags; $1.65B bags sold A LinkedIn Top Voice for 20+ tech articles written A Newman Lifetime Achievement Award | CO Tech Association To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Subscribe: iTunes / Spotify Emmanuel Daniel is the award-winning founder of The Asian Banker, Wealth and Society, Bank Quality, TABInsights, and other digital communities in the TAB Global stable, with offices in Singapore, Beijing, Dubai, and representatives around the world. He is, at heart, a writer, entrepreneur, consultant, traveler, and erratic blogger. He was recognized as a global top 50 fintech influencer in 2021 and 2022, winner of the Citibank Business Journalism award for Asia in 1999, and other such accolades. His first book, “The Great Transition – the personalization of finance is here,” is due out soon in late September 2022, and…
Subscribe: iTunes / Spotify Tim has spent his life working with amazing people to build games and software to help some of the best brands in the world delight millions of users. Tim Fields has been making games and software professionally since 1995. He has been involved with numerous small developers, as well as Hasbro, Wizards of the Coast, Kabam, Microsoft, Electronic Arts, Activision, Capcom, and other major publishers. Franchises Tim has been involved with in one way or another: Marvel, Dungeons & Dragons, Magic: The Gathering, Disney, Transformers, Jack Nicklaus Golf, Brute Force, Freelancer, SSX, Need for Speed, Fast & Furious, Syndicate,…
Subscribe: iTunes / Spotify Host Jonathan Shroyer interviewed Ted Rubin, Founder, and CEO at ActivEngage. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, making it easier to facilitate operations for organizations that are producing technology as a product or who are utilizing technology to run their businesses. Background and experience in company development and operations, product development, eCommerce, retail automotive management (all positions), real estate, contract negotiation, and software development. Specialties: Operations and sales management, negotiation, employee evolution and commitment, process management, strategic positioning, change control…